Refund & Cancellation Policy

1. Summary

This policy applies to all services purchased from MaroSoft Services LLC and forms part of our Terms of Service. All amounts are in US dollars.

2. Fixed-price projects

Before work starts

If you cancel before the kickoff date in your proposal, we refund your deposit in full.

After work has started

If you cancel during a project, we refund the amount you have paid minus the value of the work completed up to the cancellation date. The value of completed work is:

• the full price of each milestone you have already approved, plus
• the time spent on the milestone in progress, at our hourly rate of $50, up to that milestone's price.

You receive all work completed up to the cancellation date, including source code and designs, once any balance is settled.

Approved milestones

Payments for milestones you have approved are not refundable, because that work has been delivered and accepted.

If we don't deliver

If a milestone still does not match the agreed scope after two rounds of corrections, you may cancel the project and receive a full refund of the amount paid for that milestone. If we cancel a project for reasons that are not caused by you, we refund everything paid for work not yet delivered.

3. Monthly care plans

• You can cancel a care plan at any time by email. Cancellation takes effect at the end of the current billing period, the plan continues until then, and you are not charged again.
• If you cancel within 7 days of your first payment and have not requested any work, we refund that payment in full.
• Otherwise, payments for the current billing period are not refundable, except where we fail to provide the services included in your plan. In that case we refund the affected period in proportion to the services not provided.

4. Hourly work

Prepaid hours are valid for 6 months from purchase. During that time, you can ask for a refund of unused hours at $50 per hour. Hours already used are not refundable. You can request your time log at any time.

5. Third-party costs

Costs paid to other providers, such as hosting, domain registration, software licences and app store fees, are subject to those providers' own refund policies. Where we paid such a cost on your behalf with your approval, it is not refundable by us, but we will help you request a refund from the provider where one is available.

6. How to request a refund or cancellation

Email admin@marosoftllc.com with:

• your name and company,
• the invoice number or project name, and
• whether you want to cancel, request a refund, or both.

We confirm receipt within 2 business days and send you a written breakdown of any refund amount.

7. When you'll receive your refund

Approved refunds are issued within 5 business days to the original payment method. Depending on your bank or card issuer, it can take a further 5 to 10 business days for the refund to appear on your statement. We do not charge any fee for processing a refund.

8. Disputes

If you're unhappy with a charge, please contact us before opening a dispute with your bank. Most issues can be resolved quickly, and we will respond within 2 business days.

9. Contact

MaroSoft Services LLC
8206 Louisiana Blvd NE, Ste A #9342
Albuquerque, NM 87113, United States
Email: admin@marosoftllc.com
Phone: +212 708-049706