Terms of Service

1. About these terms

These Terms of Service ("Terms") apply to your use of this website and to all services provided by MaroSoft Services LLC ("MaroSoft", "we", "us" or "our"), a limited liability company registered in New Mexico, USA, with its business address at 8206 Louisiana Blvd NE, Ste A #9342, Albuquerque, NM 87113, United States.

By requesting a quote, approving a proposal or paying an invoice, you ("you" or "Client") agree to these Terms. If you accept on behalf of a business, you confirm that you are authorized to bind that business. If a proposal or contract signed by both parties conflicts with these Terms, the signed document takes precedence for that project.

2. Our services

We provide software development and related services, including website design and development, e-commerce stores, web applications, mobile applications, software integrations and automation, maintenance and support plans, and hourly development or consulting work. Descriptions and starting prices are published on our Services and Pricing pages.

The exact scope, deliverables, timeline and price of each project are set out in a written proposal (also called a quote or statement of work) that you approve before work begins.

3. Quotes and proposals

• Quotes and proposals are free and are valid for 30 days from the date they are sent.
• The price in an approved proposal is fixed for the scope it describes.
• Requests for work outside the agreed scope are handled through a written change request that states the additional cost and any effect on the timeline. Additional work is only billed if you approve the change request in writing (email is sufficient).

4. Prices and payment

• All prices are in US dollars (USD). If you pay with a card issued in another currency, your bank's exchange rate and fees apply.
• Unless your proposal states otherwise: projects under $3,000 require a 50% deposit before work starts and the remaining 50% on delivery; projects of $3,000 or more require a 30% deposit, with the balance paid per milestone as set out in the proposal.
• Care plans are billed monthly in advance. Hourly work is prepaid in blocks of 10 hours.
• Invoices are sent by email with a secure online payment link and are due within 7 days of the invoice date.
• Card payments are processed by Stripe, Inc. We do not receive or store your full card number. Your payment information is handled under Stripe's Privacy Policy.
• If an invoice is more than 14 days overdue, we may pause work until it is paid. We will notify you by email before doing so.
• Third-party costs such as hosting, domain names, software licences and app store developer fees are not included in our prices and are paid by you directly to the provider, unless your proposal states otherwise.

5. Delivery and acceptance

All of our services are delivered digitally. Depending on the project, delivery means one or more of the following: deploying the software to your hosting or cloud account, publishing apps to your app store accounts, transferring source code to a Git repository you control, and handing over account credentials and documentation by secure means. We do not ship physical goods.

• Each milestone is made available for your review, normally on a test or staging site.
• You have 5 business days to review a milestone and either approve it or describe what does not match the agreed scope. We then correct the work at no extra cost.
• If we receive no response within 5 business days, the milestone is treated as approved.
• Timelines in proposals are estimates that depend on you providing content, access and feedback on time. We will tell you promptly about anything that may affect the schedule.

6. Your responsibilities

• Provide the content, information, access and feedback we need to complete the work.
• Make sure you have the right to use any materials you give us, such as text, images, logos and data.
• Use the software we deliver in compliance with applicable laws.
• Keep the accounts and credentials we hand over secure.

7. Ownership of work

When you have paid for a project in full, you own all rights to the custom code, designs and content we create specifically for you, and we will transfer them to you.

We keep ownership of our pre-existing tools, code libraries and know-how that are not specific to your project. Where these are included in your deliverables, you receive a permanent, royalty-free licence to use them as part of that software. Open-source components remain subject to their own licences.

We will only mention your project in our portfolio or marketing if you give us permission.

8. Confidentiality

We keep confidential any non-public information you share with us, including business plans, data and credentials, and use it only to provide our services. We will sign a separate non-disclosure agreement on request. This obligation continues after the engagement ends.

9. Warranty

For 30 days after delivery of a project, we will fix at no cost any defect where the delivered software does not work as described in the approved proposal. This warranty does not cover problems caused by changes made by anyone other than us, failures of third-party services or hosting, or requests for new features.

Except for this warranty and as required by law, our services are provided without other warranties, express or implied.

10. Care plans

• Care plans are monthly subscriptions billed in advance on the same day each month. They renew automatically until you cancel.
• You can cancel at any time by emailing us. Cancellation takes effect at the end of the current billing period, and you will not be charged again.
• Included hours apply to the month they are billed for and do not carry over.
• We will give at least 30 days' notice by email before any price change.

11. Refunds and cancellation

Refunds and cancellations are governed by our Refund & Cancellation Policy, which forms part of these Terms.

12. Billing disputes

If you have a problem with a charge, please contact us at admin@marosoftllc.com before contacting your bank. We will respond within 2 business days and work with you in good faith to resolve the issue, including by issuing a refund where our policy allows.

13. Limitation of liability

To the extent permitted by law, our total liability arising from any project or service is limited to the amount you paid us for that project or service in the 12 months before the claim. We are not liable for indirect, incidental or consequential losses, such as loss of profits, revenue or data, even if we were told they were possible.

14. Termination

Either party may end a project by giving written notice by email. If a project ends early, you pay for the work performed up to that date, as described in the Refund & Cancellation Policy, and we deliver all completed work to you. We may end a project if invoices remain unpaid for more than 30 days or if these Terms are seriously breached.

15. Third-party services

Our work often relies on services operated by others, such as hosting providers, payment processors and app stores. Your use of those services is governed by their own terms. We are not responsible for their outages, decisions or policy changes, for example an app store review decision, but we will make reasonable changes to address any issues they raise within the agreed scope.

16. Use of this website

The content of this website is provided for general information about our services. You may not copy it for commercial purposes, attempt to disrupt the site, or use it for any unlawful purpose. Prices and service descriptions on this website may change; the price in your approved proposal is the one that applies.

17. Governing law

These Terms are governed by the laws of the State of New Mexico, USA, without regard to its conflict-of-laws rules. Any dispute that cannot be resolved informally will be handled by the state or federal courts located in Bernalillo County, New Mexico.

18. Changes to these terms

We may update these Terms from time to time. The effective date at the top of this page shows when they were last changed. Changes do not apply retroactively to proposals you have already approved.

19. Contact

MaroSoft Services LLC
8206 Louisiana Blvd NE, Ste A #9342
Albuquerque, NM 87113, United States
Email: admin@marosoftllc.com
Phone: +212 708-049706